No one picks up
You call, it goes to voicemail. You leave a message. Nobody calls back. Your business sits idle.
Johannesburg + Pretoria · Since 1999
Your IT problem.
Fixed today.
I have solved IT problems for small businesses, schools and home users across Johannesburg and Pretoria since 1999. I pick up my own phone. I come out myself. Same day.
- In business since 1999
- Authorised ESET reseller
- Same-day response
Sound familiar
Why most IT companies frustrate you
A different face every time
A new technician arrives who does not know your setup, your history or your business. You explain everything from scratch all over again.
Days of waiting
You log a ticket and get told someone will be with you in three to five business days. You cannot afford three to five business days.
The TeraWorks difference
IT support that actually works
Straightforward, reliable and personal. The way it should have been all along.
I pick up the phone
Call or WhatsApp and you reach me directly. No call centre, no voicemail, no waiting for a callback.
The same person, every time
I handle every callout personally. I already know your setup and your history. No re-explaining required.
Same-day response
Most callouts are attended to the same day you contact me. Your business keeps moving.
The person you will deal with
Hi, I’m Johan
I started TeraWorks in 1999 and I have run it myself ever since. When you call, you get me, not a call centre or a junior who has never seen your setup before.
In that time I have looked after the computers, networks and security of small businesses, schools and home users across Johannesburg, Pretoria, Midrand and Centurion. No juniors, no subcontractors. I do the work myself and I stand behind it.
If something is not right, you know exactly who to call. Me.
Johan GouwsFounder and technician, TeraWorks
Why TeraWorks
Showing up and sorting it out since 1999
Based in Johannesburg and serving clients across Pretoria, Midrand and Centurion. Every callout handled personally. No juniors, no subcontractors, no call centres.
In business since 1999
I have seen and solved virtually every IT problem a small business can face.
Authorised ESET reseller
An official ESET partner for nearly 20 years. Authorised antivirus sales and installation from one of the world’s most trusted security brands.
One person. Full accountability.
No juniors, no subcontractors. I do the work myself, every time. If something is not right, you know exactly who to call.
Same-day response
Most issues are attended to the same day you call. No queues, no ticket systems, no waiting.
Johannesburg and Pretoria
Based in Johannesburg with an established client base across Pretoria, Midrand and Centurion. Local, reliable, nearby.
Have a problem right now?
Reach me directly. Most callouts happen the same day.
Call 083 227 4411How it works
Three steps. No jargon. No surprises.
-
1
Call or WhatsApp me directly
Describe your problem and I will confirm availability, usually the same day.
-
2
I come to you
I assess the issue on-site at your business or home. No jargon, no surprises, no upselling.
-
3
Problem solved
Most issues are resolved in a single visit, by the same person you spoke to on the phone.
What I do
Services
Everything your home or small business needs, handled personally and on-site.
-
Computer Repairs
Hardware and software repairs for desktops and laptops.
-
On-Site IT Support
Callouts to your business premises or home, same day.
-
Remote Support
Fast help over a secure remote connection when a callout is not needed.
-
Networking & WiFi Setup
Installation and configuration of routers, switches and wireless networks.
-
Virus & Malware Removal
Detection, removal and protection against threats.
-
ESET Antivirus
Authorised sales and installation of ESET security software.
-
Email Setup
Configuration of business and personal email accounts.
-
Backups
Setup and management of reliable data backup solutions.
-
Printer Setup
Installation, configuration and troubleshooting of printers.
-
Software Installation
Operating system reinstalls, software setup and configuration.
-
IT Equipment Sales
Supply and delivery of computers, peripherals and accessories.
-
CCTV Installation
Supply and installation of CCTV systems, on request.
In their own words
Trusted across Johannesburg and Pretoria
Johan from TeraWorks is genuinely dedicated to good service. He helped me learn to use my computer and master Excel. His service to our firm has always been excellent and he is always punctual for appointments. I can truly recommend him.
Johan has been my IT support for years and always attends to my problems the same day. When my computer crashed he sourced a new one, reloaded my software over the weekend and had it back to me the next day. He even sat patiently with my sister and taught her how to manage her email.
We have been using Johan since 2010 and have never looked back. There has never been anything he could not fix. Hardware, networks, camera systems, backup power, you name it, they do it. Whether it is theft or breakdowns, we have never been left standing.
We have always received excellent support from Johan. He is approachable, friendly and consistently available whenever we need assistance with our IT systems. His prompt and professional service give us peace of mind knowing that help is only a phone call away.
I can highly recommend TeraWorks. I have been a client for over 10 years and have always had excellent service. No problem is too big or small and Johan always helps me immediately. He also has the best pricing and is able to provide solutions within your budget.
Common questions
Everything you need to know before you call
Yes, a callout fee applies depending on your location. We will confirm the amount when you call, so there are no surprises on your invoice.
Most callouts are attended to the same day you contact us. Call or WhatsApp Johan directly to confirm availability.
Both. We support small businesses, schools and home users across Johannesburg, Pretoria, Midrand and Centurion.
Yes. TeraWorks is an official ESET authorised reseller with nearly 20 years of authorisation. We sell and install genuine licensed software.
Johannesburg, Pretoria, Midrand and Centurion. Not sure if you are in range? WhatsApp us and we will confirm.
Let’s sort it out
Got an IT problem?
Let’s sort it out today.
Call or WhatsApp me directly. Same-day response for most callouts across Johannesburg, Pretoria, Midrand and Centurion. After hours, leave your details and I will come back to you.